PLEASE READ BEFORE PURCHASING
- You can purchase up to 5.
- Refunds and/or exchanges due to a simple change of heart cannot be accepted.
- This promotion is not eligible for discount coupons.
- For exchanges/returns, the promotion item must be sent together with the product.
- For Customer Service regarding the game coupon, you may be required to provide your MID.
- Cookie Cutter coupon is included with the product. An unlimited amount of coupons can be registered to one account.
- The additional Crystal coupon, included with the full set, can be registered up to 3 coupons per account.
- Only 1 coupon code can be registered per account.
- When purchasing a single figure from this set, one individual figure will be shipped at random. 1 set contains 6 random figures. Please keep this in mind when proceeding with your purchase.
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| Size | Please refer to the product page. |
|---|---|
| Material | ABS, PVC, Acrylic |
| Country of Origin | China |
| Seller | Devsisters Corp. |
| Handling Precautions | - For the Mini Acrylic Figure products, remove the protection film before use. - Acrylic materials are prone to scratches. - This product is for display purposes only. - Please note that, due to the nature of the product, exchanges and/or refunds are unavailable after the product has been opened and/or due to a change of heart. - The product's parting line (the boundary of the part being assembled) is caused during the manufacturing process and the paint may be uneven. These elements cannot be the reason for an exchange or refund request. - The surface paint may be minutely uneven in some areas. - Please take precautions to keep the product away from direct sunlight, do not put the product in your mouth, or apply strong force. |
● Information on Shipping Expenses
- The Cookie Run Store ships both domestically and internationally.
- Shipping expenses vary by region and product. Shipping is based on the weight and volume of the product. You can check the shipping expenses according to region during check-out.
- Domestic orders exceeding 20,000 KRW are eligible for free shipping.
- The shipping expenses and list of eligible countries can change without prior notice, so please check during check-out.
● Cancellation/Return/Exchange Period
- Canceling an order is only possible during the "Order complete" stage, via the My Page > Orders/Shipments page. Orders in the "Preparing shipment" or "Shipping" stages are not eligible for cancellation, and will instead require a return request.
- Orders are only eligible for returns and exchanges within 14 days of completion of the delivery. However, should the product not match the description, advertisement, and/or the contents of the contract, applying for returns or exchanges must be made within 3 months of completion of the delivery, or within 30 days of being able to know of this fact.
- When returning a product containing in-game redeemable coupons, please keep in mind that any in-game rewards gained through said coupons will be revoked. (Enter your game MID in the return application form.)
- Applying for a product exchange is only possible for products that are damaged, defective, and/or products that do not match the order placed (wrong deliveries).
● Return Costs
- Please note that return requests due to a simple change of heart may result in additional shipping expenses due to the return procedure. (Incurred shipping expenses will be deducted from the refund amount.)
- Orders containing 2 or more products might be shipped in separate boxes, and as such might incur shipping fees on a per-product basis when returning due to change of heart.
- If a return is being made due to the product being damaged, defective, or the delivery was made in error, the Cookie Run Store will cover incurred shipping expenses.
● Important Information About Returns
Please note that returns must include all tags and the packaging in the same condition as when the product was first received. Returns may not be made in the following cases:
- Orders that have passed 14 days from the date of receiving the product.
- The product's packaging has been opened and/or has signs of use.
- The product has been lost, damaged, or destroyed due to customer's negligence.
- The product has been intentionally damaged.
- The returned product does not contain all the original components.
- The product contains copyable in-game rewards or similar products, and the packaging has been damaged.
● How to Apply for a Return
- Please submit a request at My Page > Settings > Support > 1:1 Inquiry > Products & Shipping.
- Please inform us of your order number, details about the package's return, and provide photographs, etc. in your request.(If the product contains game coupons, you will need to provide your MID in the application.)
- If the request is not approved, the refund application can be denied for that order.
● Refund Process
Orders that have been cancelled or returned will have their payments repaid through the same payment method as the order was initially made in, within 3 to 7 business days.
In the case of payments made via PayPal, this process may take up to 30 days.
