Welcome to Cookie Run Garden!
"Hello, little sprouts!"
Herb Cookie's herb sprouts are
growing, growing, growing!
Check out this neat mug taken right
out of the Cookie Run Garden!
It looks just like Herb Cookie's favorite flower pot!
On the front,
it's engraved with a heartwarming smile
of Herb Cookie and
on the back is a cute little sprout!
Sit back, relax, and have a cup of tea!
There is even a mug cover included in the set
so you can enjoy the warmth of your tea longer!
On the cover is a fully bloomed flower
smiling happily as ever!
It's a sturdy mug made of ceramic,
and the cover is made of silicone.
We hope Herb Cookie's mug will bring more joy
to your tea breaks!
| Components | *The Cookie figure shown in the image is not included. |
|---|---|
| Size | 125 x 82mm/340mL (Mug), 96 x 49mm (Mug cover) |
| Material | Ceramic, Silicone |
| Country of Origin | China |
| Seller | Devsisters Corp. |
| Handling Precautions | - Use for intended purposes only. - Handle with care and avoid any damage that may be caused by strong impact or force. - Keep away from heat sources and open flames. - Recommend cleaning with a soft, non-abrasive sponge. - Dishwasher and microwave safe. - The product may have dark spots, small foreign substances, or its shape may have fine irregularities. This is naturally caused in the process of producing ceramic products and is not a defect. |
● Information on Shipping Expenses
- The Cookie Run Store ships both domestically and internationally.
- Shipping expenses vary by region and product. Shipping is based on the weight and volume of the product. You can check the shipping expenses according to region during check-out.
- Domestic orders exceeding 20,000 KRW are eligible for free shipping.
- The shipping expenses and list of eligible countries can change without prior notice, so please check during check-out.
● Cancellation/Return/Exchange Period
- Canceling an order is only possible during the "Order complete" stage, via the My Page > Orders/Shipments page. Orders in the "Preparing shipment" or "Shipping" stages are not eligible for cancellation, and will instead require a return request.
- Orders are only eligible for returns and exchanges within 14 days of completion of the delivery. However, should the product not match the description, advertisement, and/or the contents of the contract, applying for returns or exchanges must be made within 3 months of completion of the delivery, or within 30 days of being able to know of this fact.
- When returning a product containing in-game redeemable coupons, please keep in mind that any in-game rewards gained through said coupons will be revoked. (Enter your game MID in the return application form.)
- Applying for a product exchange is only possible for products that are damaged, defective, and/or products that do not match the order placed (wrong deliveries).
● Return Costs
- Please note that return requests due to a simple change of heart may result in additional shipping expenses due to the return procedure. (Incurred shipping expenses will be deducted from the refund amount.)
- Orders containing 2 or more products might be shipped in separate boxes, and as such might incur shipping fees on a per-product basis when returning due to change of heart.
- If a return is being made due to the product being damaged, defective, or the delivery was made in error, the Cookie Run Store will cover incurred shipping expenses.
● Important Information About Returns
Please note that returns must include all tags and the packaging in the same condition as when the product was first received. Returns may not be made in the following cases:
- Orders that have passed 14 days from the date of receiving the product.
- The product's packaging has been opened and/or has signs of use.
- The product has been lost, damaged, or destroyed due to customer's negligence.
- The product has been intentionally damaged.
- The returned product does not contain all the original components.
- The product contains copyable in-game rewards or similar products, and the packaging has been damaged.
● How to Apply for a Return
- Please submit a request at My Page > Settings > Support > 1:1 Inquiry > Products & Shipping.
- Please inform us of your order number, details about the package's return, and provide photographs, etc. in your request.(If the product contains game coupons, you will need to provide your MID in the application.)
- If the request is not approved, the refund application can be denied for that order.
● Refund Process
Orders that have been cancelled or returned will have their payments repaid through the same payment method as the order was initially made in, within 3 to 7 business days.
In the case of payments made via PayPal, this process may take up to 30 days.
